Terms & Conditions

1. Introduction

Welcome to SportE Indoor Arena.

These Terms and Conditions govern your access to and use of:

• The SportE Indoor Arena website;
• Indoor cricket grounds and training facilities;
• General and sports medicine consultations;
• Sports recovery and rehabilitation services;
• Billiards and recreational facilities;
• Café services;
• Tournaments, events, training programs, and group activities;
• Online and in-person booking services; and
• Any other services offered by SportE Indoor Arena.

In these Terms and Conditions, SportE Indoor Arena, and our refer to SportE Indoor Arena.

“Customer,” “visitor,” “patient,” “player,” or “participant” refers to the person using our website, visiting our premises, making a booking, receiving a service, or participating in an activity.

By accessing our website, making a booking, attending our premises, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Do not use our services if you do not agree with these terms.

2. Contact Information

SportE Indoor Arena
Kadawatha, Sri Lanka 11850

Telephone: +94 71 657 5424
Email: info@sporteindoor.com
Website: sporteindoor.com

Questions about these Terms and Conditions may be sent using the contact details above.

3. Eligibility

You must provide accurate, complete, and current information when making a booking, creating an account, registering for an activity, or scheduling a consultation.

You must be legally capable of entering into an agreement.

Where a participant is under 18 years of age, a parent or legal guardian may be required to:

• Make or approve the booking;
• Accept these Terms and Conditions;
• Complete required consent forms;
• Provide emergency contact information;
• Provide relevant medical information; and
• Remain responsible for the participant where required.

Team captains, coaches, parents, guardians, employers, schools, and group organisers must ensure that all participants are informed of the rules and conditions that apply to their activity.

4. Services

SportE Indoor Arena may offer services including:

• Indoor softball cricket;
• Hardball cricket practice;
• Ground and training-area bookings;
• Cricket training and coaching;
• Tournaments and sporting events;
• General medical consultations;
• Sports medicine consultations;
• Injury assessment;
• Sports recovery and rehabilitation;
• Billiards;
• Café services;
• Community events;
• Corporate or private group bookings; and
• Other sports, health, recreation, and hospitality services.

Services are subject to availability, operating hours, staff availability, facility conditions, eligibility requirements, and applicable rules.

We may introduce, modify, suspend, or discontinue a service where reasonably necessary.

5. Ground and Facility Bookings

A booking is not confirmed until SportE Indoor Arena has accepted the booking and any required payment or deposit has been received.

Customers must check that the following details are correct:

• Booking date;
• Start and finishing time;
• Selected ground or facility;
• Type of activity;
• Number of participants;
• Price;
• Equipment requirements; and
• Any special conditions.

Bookings cannot be transferred, resold, or used for unauthorised commercial activities without our written approval.

The customer who makes a group booking is responsible for:

• Providing accurate information;
• Communicating relevant rules to participants;
• Ensuring participants arrive on time;
• Supervising the group where appropriate;
• Ensuring participants behave safely;
• Paying all applicable charges; and
• Reporting injuries, damage, or incidents promptly.

6. Booking Times and Late Arrivals

Your booking provides access only during the confirmed booking period.

Players should arrive early enough to complete registration, payment, preparation, and safety requirements.

A late arrival will not normally extend the finishing time of the booking because another customer may have reserved the facility immediately afterwards.

Customers and participants must leave the playing area promptly at the end of the booked period.

Additional time may be provided only with SportE’s approval and may involve an additional charge.

7. Prices and Payments

Prices may be displayed on our website, booking system, social-media pages, notices, or other promotional materials.

Unless stated otherwise:

• Prices are quoted in Sri Lankan rupees;
• Payment must be made using an accepted payment method;
• Deposits may be required;
• Full payment may be required before a booking begins;
• Additional services or extended time may incur extra charges; and
• Customers are responsible for checking the total price before confirming a booking.

SportE Indoor Arena may correct genuine pricing, technical, or administrative errors. Where an error affects a confirmed booking, we will contact the customer and provide reasonable options.

Payments may be processed through external banks or payment providers. Their separate terms and conditions may also apply.

8. Deposits

Some bookings, events, tournaments, medical services, or group activities may require a deposit.

A booking may remain provisional until the required deposit is paid.

The deposit amount, due date, refund status, and balance-payment date should be communicated during the booking process.

Failure to pay by the stated deadline may result in cancellation of the booking.

9. Cancellations and Rescheduling

Cancellation and rescheduling conditions may depend on the service, booking size, advance notice, and resources reserved.

Customers should contact SportE as soon as possible when they need to cancel or change a booking.

Unless a different written policy is provided for a particular service:

• Requests made with sufficient notice may be eligible for rescheduling, account credit, or a refund;
• Late cancellations may result in the loss of part or all of the payment;
• Failure to attend without notice may be treated as a completed booking;
• Deposits for major events or specially prepared services may be non-refundable where costs have already been incurred; and
• Approved refunds may exclude reasonable payment-processing or administrative costs where legally permitted.

Any specific cancellation policy displayed during the booking process will form part of these Terms and Conditions.

10. Cancellations by SportE Indoor Arena

SportE may cancel, delay, shorten, relocate, or reschedule a booking where reasonably necessary because of:

• Safety concerns;
• Facility damage;
• Equipment failure;
• Staff or healthcare-professional unavailability;
• Utility interruptions;
• Severe weather affecting access or safety;
• Public-health requirements;
• Government restrictions;
• Emergencies;
• Events beyond our reasonable control; or
• A customer’s violation of these Terms and Conditions.

Where SportE cancels a booking for operational reasons, we may offer an alternative date, account credit, replacement service, or refund, depending on the circumstances.

We are not responsible for unrelated costs such as private transportation, accommodation, lost working time, or other external expenses, except where required by law.

11. Participant Responsibilities

Every player and participant must:

• Follow staff instructions;
• Observe displayed safety rules;
• Use facilities and equipment responsibly;
• Wear appropriate clothing and footwear;
• Use protective equipment suitable for the activity;
• Act respectfully towards other users, staff, patients, and visitors;
• Stay within authorised areas;
• Avoid conduct that may endanger another person;
• Report hazards, injuries, damage, or unsafe behaviour immediately;
• Avoid participating while medically unfit;
• Avoid damaging property or equipment; and
• Stop participating when instructed by SportE staff or a healthcare professional.

Participants must use their own judgement and seek appropriate medical advice regarding their ability to participate.

12. Cricket Safety

Cricket involves physical activity and may carry risks such as collisions, falls, impact from balls or equipment, muscle strain, and other injuries.

Participants must:

• Use suitable protective equipment;
• Remain alert while inside playing and practice areas;
• Follow the rules for softball or hardball sessions;
• Never enter an active playing area without permission;
• Use equipment only for its intended purpose;
• Follow bowling, batting, and net-safety instructions;
• Maintain a safe distance from active players; and
• Tell staff immediately about damaged equipment or unsafe conditions.

Hardball cricket participants should use appropriate protective equipment, which may include a helmet, pads, gloves, guards, and other equipment suitable for the session.

SportE may refuse or stop participation where safety rules are not followed.

13. Health and Fitness to Participate

Players and participants are responsible for considering whether they are physically able to participate safely.

Before participating, you should inform SportE or the relevant healthcare professional of any information that may affect safety, including:

• Recent injuries;
• Pain or mobility limitations;
• Medical conditions;
• Allergies;
• Medication;
• Recent surgery;
• Dizziness or fainting;
• Breathing or cardiac concerns; and
• Any restriction advised by a healthcare professional.

Participation should stop immediately if a person experiences unusual pain, dizziness, breathing difficulty, weakness, confusion, or another concerning symptom.

A medical clearance may be required before participation or return to sport in certain circumstances.

14. Medical and Sports Medicine Services

Medical, sports medicine, recovery, and rehabilitation services are provided according to the information available during the appointment and the professional judgement of the relevant healthcare practitioner.

Patients must provide accurate and complete information about:

• Symptoms;
• Medical history;
• Existing conditions;
• Previous injuries;
• Allergies;
• Medication;
• Previous treatment;
• Test results; and
• Other relevant health information.

A consultation does not guarantee a particular diagnosis, treatment outcome, recovery period, performance improvement, or return-to-play date.

Treatment results differ between individuals and may depend on the condition, severity, attendance, adherence to advice, lifestyle, and other factors.

A practitioner may recommend further assessment, diagnostic testing, referral, emergency care, or another healthcare provider where appropriate.

15. Medical Emergencies

The SportE website, contact form, email, social-media accounts, and ordinary booking system must not be used for urgent medical assistance.

For an urgent or life-threatening situation, contact the appropriate emergency service or go to the nearest suitable medical facility.

SportE cannot guarantee that emails, messages, or online forms will be reviewed immediately.

16. Appointments and Late Attendance

Patients should arrive on time and bring any relevant documents requested for the appointment.

Late arrival may result in:

• A shorter consultation;
• Rescheduling;
• Cancellation; or
• A late-cancellation or missed-appointment charge.

Patients who cannot attend should contact SportE as soon as possible.

Repeated missed appointments may affect future booking access.

17. Prescriptions, Referrals, and Medical Documents

Prescriptions, certificates, referrals, reports, fitness assessments, and return-to-play documents will be issued only when considered clinically appropriate by the relevant healthcare practitioner.

A practitioner may require:

• An in-person consultation;
• Further assessment;
• Medical records;
• Diagnostic results;
• Specialist input; or
• A follow-up appointment.

SportE does not guarantee that a requested document, prescription, certificate, or clearance will be issued.

Charges may apply for certain reports, forms, copies, or administrative requests.

18. Recovery and Rehabilitation Services

Recovery and rehabilitation recommendations may include exercises, activity modification, follow-up appointments, and other instructions.

The customer or patient is responsible for:

• Following instructions correctly;
• Reporting pain or adverse symptoms;
• Attending recommended sessions;
• Avoiding unauthorised exercises;
• Using equipment safely; and
• Seeking further medical assistance when advised.

Rehabilitation progress and recovery time vary between individuals. No specific outcome can be guaranteed.

19. Children and Young Participants

Children and young participants must follow all safety and facility rules.

Depending on the activity, age, or service, SportE may require:

• Parent or guardian consent;
• Adult supervision;
• Emergency contact details;
• Medical information;
• Proof of age;
• Completion of a participation form; or
• A parent or guardian to remain on the premises.

Parents and guardians are responsible for children under their supervision except where SportE has expressly accepted supervised responsibility as part of a structured program.

Children must not be left unattended in unauthorised areas.

20. Behaviour and Prohibited Conduct

The following conduct is not permitted:

• Violence, threats, bullying, or harassment;
• Abusive, discriminatory, or offensive behaviour;
• Deliberately unsafe play;
• Damage to facilities, property, or equipment;
• Unauthorised entry into restricted areas;
• Interference with another booking or medical consultation;
• Smoking in prohibited areas;
• Entering while impaired by alcohol or another intoxicating substance;
• Bringing prohibited, illegal, or dangerous items onto the premises;
• Theft or fraudulent activity;
• Unauthorised commercial activity;
• Recording people in private or clinical areas; or
• Failure to follow reasonable staff instructions.

SportE may refuse entry, remove a person, end a booking, suspend an account, or contact appropriate authorities where necessary.

A removed or suspended customer may not be entitled to a refund where the action resulted from their misconduct.

21. Damage and Cleaning Charges

Customers may be responsible for reasonable costs arising from:

• Deliberate or negligent property damage;
• Misuse of equipment;
• Loss of hired or borrowed equipment;
• Excessive cleaning;
• Unauthorised alterations to facilities;
• Damage caused by members of their group; or
• Failure to follow staff instructions.

Normal wear and tear will not be treated as customer damage.

Damage or equipment problems must be reported immediately.

22. Personal Belongings

Customers are responsible for their personal belongings.

SportE is not responsible for lost, stolen, forgotten, or damaged personal items except where responsibility cannot legally be excluded.

Valuable items should not be left unattended.

Found items may be held for a limited period and then handled or disposed of according to our lost-property process.

23. Café and Food Services

Café products are subject to availability and operating hours.

Customers with food allergies or dietary restrictions should ask staff about ingredients before placing an order.

Although reasonable care may be taken, food may be prepared or stored in an environment where allergens are present. Customers with serious allergies should explain their requirements clearly and make their own informed decision before consuming a product.

Outside food and drinks may be restricted in certain areas.

24. Billiards and Recreational Facilities

Customers using billiards or other recreational facilities must:

• Follow applicable rules;
• Use equipment carefully;
• Respect booking times;
• Avoid disruptive behaviour;
• Supervise younger users where required; and
• Report damaged equipment immediately.

Charges may apply for deliberate or negligent damage.

25. Events and Tournaments

Additional terms may apply to tournaments, corporate events, school programs, private functions, and special activities.

These may cover:

• Registration deadlines;
• Team eligibility;
• Competition rules;
• Scheduling;
• Entry fees;
• Equipment;
• Officials;
• Photography;
• Participant conduct;
• Cancellation arrangements; and
• Prizes or awards.

Where event-specific terms conflict with general booking terms, the event-specific terms will apply to that event to the extent of the conflict.

SportE may change schedules, playing areas, formats, or match times where reasonably necessary.

26. Photography and Recording

SportE may photograph or record facilities, tournaments, events, and community activities for operational or promotional purposes where appropriate.

Permission will be obtained where required, particularly when identifiable children or patients are involved.

Customers must not photograph or record:

• Medical consultations;
• Clinical documents;
• Staff-only areas;
• Changing areas;
• Bathrooms;
• Security systems; or
• Another person who has reasonably objected.

Commercial photography or filming requires prior written approval.

27. Security Cameras

Security cameras may operate in selected areas for safety, security, incident review, and protection of property.

Security footage will not ordinarily be used as promotional content.

Cameras will not intentionally be placed in bathrooms, changing areas, medical examination rooms, or other areas where a high level of privacy is expected.

Further information is available in our Privacy Policy.

28. Website Accounts

Where our website allows account registration, you are responsible for:

• Providing accurate account information;
• Protecting your login details;
• Maintaining a secure password;
• Preventing unauthorised account use;
• Updating outdated information; and
• Informing us promptly about suspected unauthorised access.

You must not access another person’s account or create an account using false information.

We may suspend or terminate accounts used fraudulently, unlawfully, or contrary to these Terms and Conditions.

29. Acceptable Website Use

You must not use our website to:

• Break any applicable law;
• Submit false or misleading information;
• Make fraudulent bookings;
• Interfere with website security;
• Introduce malicious code;
• Attempt unauthorised access;
• Collect other users’ information;
• Copy protected content unlawfully;
• Impersonate another person;
• Send spam or abusive messages; or
• Interfere with the website’s normal operation.

We may restrict access where misuse or a security threat is suspected.

30. Website Availability

We aim to keep the website and booking services available, but uninterrupted access is not guaranteed.

Access may be affected by:

• Maintenance;
• Software updates;
• Internet failure;
• Cybersecurity incidents;
• Third-party provider problems;
• Equipment failure;
• Utility interruptions; or
• Events beyond our reasonable control.

We may change, suspend, or remove website functions where reasonably necessary.

31. Website Information

We aim to provide clear and accurate website information. However, facility details, schedules, prices, practitioner availability, services, images, and promotional information may change.

Website content is provided for general information and should not be treated as personalised medical advice.

You should confirm important booking, pricing, facility, and appointment information directly with SportE.

32. Intellectual Property

Unless otherwise stated, website content belonging to SportE—including its branding, text, graphics, photographs, videos, layouts, and original materials—is protected by applicable intellectual-property rights.

You may view and use the website for personal and lawful purposes.

You must not reproduce, republish, sell, modify, distribute, or commercially exploit protected SportE content without written permission, except where allowed by law.

Third-party names, logos, photographs, and materials remain the property of their respective owners.

33. Third-Party Services and Links

Our website may contain links to external services such as:

• Payment providers;
• Booking platforms;
• Online maps;
• Social-media platforms;
• Messaging services; and
• Partner websites.

External providers operate under their own terms and privacy policies.

SportE does not control independent third-party services and is not responsible for their content, availability, security, or conduct, except where required by law.

34. Promotions and Offers

Promotions, discounts, memberships, vouchers, and special offers may have separate conditions.

Unless stated otherwise:

• Offers are available for a limited time;
• Offers are subject to availability;
• Offers cannot be exchanged for cash;
• Multiple discounts may not be combined;
• Vouchers may have an expiry date;
• Promotional codes must be entered or presented correctly; and
• SportE may correct genuine promotional errors.

Any promotion will remain subject to applicable consumer-protection requirements.

35. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our services, you acknowledge that certain personal information is necessary to manage bookings, payments, participation, healthcare, safety, customer communication, and legal obligations.

Medical and health information will be handled with additional care because of its sensitive nature.

36. Limitation of Liability

Nothing in these Terms and Conditions excludes, restricts, or modifies a right, guarantee, remedy, or liability that cannot legally be excluded or restricted.

To the extent permitted by law, SportE will not be responsible for loss caused by:

• A customer’s failure to follow safety rules;
• Inaccurate or incomplete information supplied by a customer or patient;
• Misuse of facilities or equipment;
• Participation against medical advice;
• Unauthorised access to restricted areas;
• Another customer’s independent conduct;
• Loss of unattended belongings;
• Failure of an external service provider; or
• Events beyond SportE’s reasonable control.

Any limitation will apply only to the extent permitted by applicable law.

37. Assumption of Ordinary Sporting Risk

Participants acknowledge that sport and physical activity involve ordinary physical risks that cannot always be completely removed.

This acknowledgement does not excuse SportE from duties or responsibilities that cannot legally be excluded.

Participants remain responsible for:

• Following safety instructions;
• Using appropriate equipment;
• Disclosing relevant health concerns;
• Avoiding reckless conduct; and
• Stopping when participation becomes unsafe.

38. Indemnity

To the extent permitted by law, you may be responsible for reasonable loss, damage, cost, or claim caused by:

• Your unlawful conduct;
• Your deliberate or negligent damage;
• Your misuse of our facilities;
• Your breach of these Terms and Conditions; or
• Your infringement of another person’s rights.

This provision does not apply where the loss was caused by SportE’s own unlawful conduct or where responsibility cannot legally be transferred.

39. Suspension or Refusal of Service

SportE may refuse, suspend, or end access to a service where reasonably necessary because of:

• Non-payment;
• Fraud or suspected fraud;
• Unsafe conduct;
• Abuse or harassment;
• Serious or repeated rule violations;
• Damage to facilities;
• False information;
• Medical or safety concerns;
• Unauthorised commercial use; or
• Legal or regulatory requirements.

Where appropriate, SportE may explain the reason and provide an opportunity to resolve the issue.

40. Events Beyond Reasonable Control

SportE will not be responsible for a failure or delay caused by circumstances beyond its reasonable control, such as:

• Natural disasters;
• Floods;
• Fire;
• Epidemics or public-health restrictions;
• Civil disturbances;
• Government action;
• Utility failure;
• Internet or communication outages;
• Transport disruption;
• Labour disputes; or
• Major equipment or infrastructure failure.

We will take reasonable steps to communicate changes and reduce disruption.

41. Complaints and Dispute Resolution

Customers should contact SportE first if they have a concern about a booking, payment, facility, consultation, event, or service.

Please provide:

• Your full name;
• Contact details;
• Booking or appointment reference;
• Date of the incident;
• A clear explanation of the concern; and
• The outcome you are requesting.

Contact details:

Telephone: +94 71 657 5424
Email: info@sporteindoor.com
Address: SportE Indoor Arena, Kadawatha, Sri Lanka 11850

We will review the matter and aim to provide a fair response.

Nothing in this section prevents a person from exercising rights or remedies available under applicable law.

42. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Any dispute will be handled by the courts or other competent authorities of Sri Lanka, subject to any applicable consumer rights and legal dispute-resolution procedures.

43. Changes to These Terms

We may update these Terms and Conditions when:

• Our services change;
• New facilities are introduced;
• Our booking or payment system changes;
• Safety requirements change;
• Legal requirements change; or
• Operational practices are updated.

The revised terms will be published on our website with an updated “Last Updated” date.

Changes will apply from the stated effective date. Existing confirmed bookings may remain subject to the terms accepted at the time of booking unless a change is legally required or agreed with the customer.

44. Severability

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

45. No Waiver

If SportE does not immediately enforce a provision of these Terms and Conditions, this does not mean that SportE permanently gives up the right to enforce it later.

46. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, confirmed booking information, safety rules, medical consent forms, and any service-specific conditions, form the agreement between SportE and the customer regarding the relevant service.

47. Contact Us

Questions about these Terms and Conditions may be directed to:

SportE Indoor Arena
Kadawatha, Sri Lanka 11850

Telephone: +94 71 657 5424
Email: info@sporteindoor.com
Website: sporteindoor.com