1. Introduction

SportE Indoor Arena respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • Visit our website;
  • Contact us by telephone, email, social media, or an online form;
  • Book an indoor cricket ground or another facility;
  • Make a payment;
  • Register for an event, tournament, or sporting activity;
  • Book a general medical or sports medicine consultation;
  • Use our sports recovery or rehabilitation services;
  • Subscribe to updates or promotional communications; or
  • Visit SportE Indoor Arena.

This policy applies to SportE Indoor Arena’s sports, healthcare, recreation, booking, clinic, café, and website services.

2. Contact Information

SportE Indoor Arena
Kadawatha, Sri Lanka 11850

Telephone: +94 71 657 5424
Email: info@sporteindoor.com
Website: sporteindoor.com

For questions about this Privacy Policy or how we manage your information, please contact us using the details above.

3. Information We May Collect

The information we collect depends on how you interact with SportE Indoor Arena.

Personal and Contact Information

We may collect:

  • Full name;
  • Telephone number;
  • Email address;
  • Residential address;
  • Date of birth or age;
  • Emergency contact details;
  • Account or login information;
  • Parent or guardian information for younger participants; and
  • Any other information you voluntarily provide.

Ground Booking and Sports Information

When you book a ground, activity, or event, we may collect:

  • Preferred booking date and time;
  • Selected ground or facility;
  • Team or group name;
  • Number of players or visitors;
  • Participant names;
  • Age group or skill level;
  • Equipment requirements;
  • Event or tournament details;
  • Attendance records;
  • Booking history;
  • Special requests; and
  • Information about accidents, injuries, or incidents occurring at our premises.

Medical and Health Information

When you book or receive general medical, sports medicine, recovery, or rehabilitation services, we may collect:

  • Current symptoms or health concerns;
  • Medical history;
  • Previous injuries, illnesses, treatments, or surgery;
  • Medication and allergy information;
  • Sporting and physical-activity history;
  • Injury and pain information;
  • Assessment results;
  • Clinical observations;
  • Diagnosis and treatment information;
  • Recovery or rehabilitation plans;
  • Medical reports, prescriptions, referrals, or test results;
  • Appointment history and progress notes;
  • Fitness or return-to-play information; and
  • Emergency medical information.

Health and medical information is sensitive. We aim to collect only the information reasonably required to provide safe and appropriate care.

Payment Information

When you make a payment, we may collect:

  • Payment amount;
  • Payment date and method;
  • Billing information;
  • Transaction reference;
  • Invoice or receipt details;
  • Refund information; and
  • Outstanding payment information.

Online payments may be processed by an external payment provider. SportE Indoor Arena may not directly receive or store your complete bank-card details.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Pages visited;
  • Date and time of access;
  • Links selected;
  • Referring website;
  • Approximate location;
  • Cookie identifiers;
  • Website interaction information; and
  • Technical or security logs.

Communications

We may retain information contained in:

  • Contact forms;
  • Emails;
  • Telephone enquiries;
  • Online messages;
  • Social-media messages;
  • Complaints;
  • Reviews;
  • Feedback; and
  • Customer-support requests.

4. How We Collect Information

We may collect information:

  • Directly from you;
  • Through our website and booking forms;
  • During medical consultations or rehabilitation sessions;
  • During telephone, email, or social-media communication;
  • When you visit our premises;
  • From a parent, guardian, coach, team organiser, school, employer, or authorised representative;
  • From another healthcare professional, where authorised or legally permitted;
  • From payment, booking, website-hosting, analytics, or technology providers; and
  • Automatically through cookies, website logs, and similar technologies.

Anyone providing another person’s information must have appropriate permission or authority to do so.

5. How We Use Your Information

We may use personal information for the following purposes.

Managing Bookings and Activities

We may use information to:

  • Check ground and facility availability;
  • Create and manage bookings;
  • Confirm appointments;
  • Allocate grounds or playing areas;
  • Organise tournaments, training, and events;
  • Communicate schedule changes;
  • Manage attendance;
  • Process cancellations and refunds; and
  • Provide customer assistance.

Providing Healthcare Services

We may use health and medical information to:

  • Assess symptoms, injuries, and healthcare needs;
  • Provide general and sports medicine consultations;
  • Develop treatment, recovery, or rehabilitation plans;
  • Monitor recovery and progress;
  • Support injury prevention;
  • Provide fitness or return-to-play guidance;
  • Make appropriate referrals;
  • Coordinate care with authorised healthcare professionals;
  • Respond to medical emergencies; and
  • Maintain appropriate clinical records.

Processing Payments

We may use payment information to:

  • Process transactions;
  • Issue receipts and invoices;
  • Verify payment status;
  • Manage refunds;
  • Maintain accounting records; and
  • Prevent fraudulent or unauthorised transactions.

Communicating With You

We may contact you to:

  • Confirm bookings or appointments;
  • Send reminders;
  • Respond to enquiries;
  • Provide follow-up information;
  • Notify you about cancellations or schedule changes;
  • Send payment information;
  • Address complaints; and
  • Communicate important safety, service, or policy updates.

Improving SportE Services

We may use information to:

  • Improve our website and booking experience;
  • Understand how our services are used;
  • Measure customer satisfaction;
  • Develop new services and activities;
  • Maintain service quality;
  • Train authorised staff;
  • Resolve technical problems; and
  • Prepare aggregated or anonymised reports.

Marketing and Updates

With appropriate permission, we may send information about:

  • Ground availability;
  • Cricket tournaments;
  • Training activities;
  • Clinic services;
  • Sports recovery and rehabilitation programs;
  • Community events;
  • Café promotions;
  • New facilities; and
  • Special offers.

You may unsubscribe from promotional messages at any time. However, you may still receive essential service messages relating to existing bookings, appointments, payments, or safety matters.

6. Medical Confidentiality

SportE Indoor Arena treats medical and health information as confidential.

Medical records will normally be accessible only to authorised healthcare professionals, approved support personnel, and service providers who require access for clinical, administrative, legal, security, or technical purposes.

We will not ordinarily disclose your medical information to a coach, teammate, employer, school, family member, or another person without your permission or other appropriate authority.

Information may be disclosed without consent where:

  • Disclosure is required or permitted by law;
  • It is necessary during a medical emergency;
  • It is necessary to address a serious risk to health or safety;
  • It is required by a court, regulator, or authorised public authority; or
  • It is necessary to establish, exercise, or defend a legal claim.

Where a fitness or return-to-play report is requested, we aim to disclose only the information reasonably necessary for that purpose.

7. Information About Children and Young Players

SportE Indoor Arena may provide sports and healthcare services to children and young people.

Where required or appropriate, we may request permission or involvement from a parent or legal guardian.

Information about a child may be used to:

  • Manage registrations and bookings;
  • Confirm attendance;
  • Protect the child’s health and safety;
  • Contact a parent or guardian;
  • Respond to emergencies;
  • Provide authorised healthcare services; and
  • Meet safeguarding responsibilities.

A parent, guardian, school, coach, or team organiser who provides a child’s information must have appropriate authority to do so.

8. Sharing Personal Information

SportE Indoor Arena does not sell personal or medical information.

We may share relevant information with:

  • Doctors, physiotherapists, specialists, hospitals, laboratories, pharmacies, or rehabilitation professionals;
  • Payment processors and financial institutions;
  • Website-hosting and cloud-service providers;
  • Booking and appointment-system providers;
  • Email, messaging, and customer-support platforms;
  • Information-technology and cybersecurity providers;
  • Accountants, auditors, insurers, and legal advisers;
  • Event organisers, schools, coaches, or sporting partners where required to manage an activity safely;
  • Emergency services; and
  • Courts, regulators, law-enforcement bodies, or public authorities where legally required.

Third parties should receive only the information reasonably necessary to perform their authorised services.

9. International Data Processing

Some website, cloud, booking, email, analytics, payment, or technology providers may process or store information outside Sri Lanka.

Where this occurs, SportE Indoor Arena will take reasonable steps to select appropriate providers and use available contractual, technical, and organisational safeguards.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on a browser or device. They may help us:

  • Keep the website functioning;
  • Maintain secure sessions;
  • Process booking forms;
  • Remember preferences;
  • Understand website usage;
  • Identify technical errors; and
  • Measure the effectiveness of communications.

Types of Cookies

Essential cookies support website security, booking forms, account access, and basic functionality.

Preference cookies remember selections such as language or login preferences.

Analytics cookies help us understand how visitors use the website.

Marketing cookies, where used with appropriate permission, may help us measure promotions and provide relevant updates.

You may manage non-essential cookies through the website’s cookie options or your browser settings. Disabling some cookies may affect website functionality.

11. Security Cameras

Security cameras may operate in selected areas of SportE Indoor Arena to:

  • Protect players, patients, visitors, and staff;
  • Protect equipment and property;
  • Prevent or investigate theft and misconduct;
  • Review accidents or safety incidents; and
  • Support insurance or legal processes.

Security cameras will not intentionally be placed in bathrooms, changing spaces, medical examination rooms, or other areas where a high level of privacy is expected.

Footage will only be accessed by authorised persons and may be disclosed where reasonably necessary for safety, investigation, insurance, or legal purposes.

12. Photographs and Videos

We may take photographs or videos during tournaments, events, training sessions, or community activities.

Where an identifiable person’s image is intended for advertising or promotional use, we will seek appropriate permission where required.

You may contact us if you:

  • Do not wish to appear in promotional material;
  • Believe an image has been used inappropriately; or
  • Wish to withdraw previously provided permission for future use.

Security-camera footage will not be used as ordinary promotional material.

13. Data Security

We take reasonable organisational, physical, and technical measures to protect personal information, which may include:

  • Limiting access to authorised personnel;
  • Password and account controls;
  • Secure devices and systems;
  • Locked storage for paper records;
  • Confidentiality requirements;
  • Data backups;
  • Software updates;
  • Security monitoring;
  • Staff training; and
  • Secure destruction or deletion procedures.

However, no internet transmission, email system, website, or storage method can be guaranteed to be completely secure.

Please contact us promptly if you believe your account or information has been compromised.

14. Data Breaches

If we become aware of a suspected personal-data breach, we will assess the incident and take reasonable steps to:

  • Contain the breach;
  • Reduce possible harm;
  • Investigate what happened;
  • Correct security weaknesses;
  • Maintain appropriate records; and
  • Notify affected individuals or relevant authorities where required.

15. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable medical, legal, financial, insurance, taxation, safety, and recordkeeping requirements.

Retention periods may vary. For example:

  • General enquiries may be retained for a limited administrative period;
  • Booking and payment information may be retained for accounting and dispute-management purposes;
  • Medical records may be retained according to applicable clinical and legal requirements;
  • Incident records may be retained for safety, insurance, or legal purposes;
  • Security footage may be retained for a limited period unless required for an investigation; and
  • Marketing information may be retained until you unsubscribe or it is no longer required.

When information is no longer needed, it may be securely deleted, destroyed, anonymised, or de-identified.

16. Your Privacy Rights

Subject to applicable law and permitted limitations, you may request to:

  • Confirm whether we hold personal information about you;
  • Access your personal information;
  • Correct inaccurate or incomplete information;
  • Delete information in appropriate circumstances;
  • Object to certain uses of your information;
  • Restrict certain processing;
  • Withdraw consent where processing depends on consent; or
  • Raise a concern or complaint.

Some requests may be limited where SportE Indoor Arena must retain information for medical, financial, legal, insurance, safety, or recordkeeping reasons.

We may request information to verify your identity before responding.

To submit a privacy request, contact:

Email: info@sporteindoor.com
Telephone: +94 71 657 5424
Address: SportE Indoor Arena, Kadawatha, Sri Lanka 11850

Please provide your name, contact details, the service you used, and a clear explanation of your request.

17. Correcting Your Information

Please contact us when your contact or personal information changes.

For medical records, an original clinical entry may need to be preserved. A correction or explanatory note may be added instead of removing the original entry.

18. Marketing Preferences

You may stop receiving promotional emails or messages by:

After unsubscribing, you may continue to receive necessary communications relating to appointments, bookings, payments, cancellations, safety notices, or policy changes.

19. Third-Party Websites and Services

Our website may contain links to external services, including:

  • Social-media platforms;
  • Online maps;
  • Payment gateways;
  • Booking systems; and
  • Other partner websites.

These services operate under their own privacy policies. SportE Indoor Arena is not responsible for the privacy or security practices of independent third-party websites.

20. Social Media

When you communicate with SportE Indoor Arena through a social-media platform, that platform may collect and process information under its own privacy policy.

Do not post medical, financial, identification, or other confidential information in public comments. Contact us through an appropriate private channel for sensitive matters.

21. Privacy Complaints

Please contact us if you have a concern about how your personal information has been handled.

SportE Indoor Arena
Kadawatha, Sri Lanka 11850

Telephone: +94 71 657 5424
Email: info@sporteindoor.com

Please explain the nature of your concern, the information involved, relevant dates, and the outcome you are seeking. We will review your complaint and respond appropriately.

You may also have the right to contact the relevant data-protection authority in Sri Lanka.

22. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our services change;
  • We introduce new technology;
  • Our website or booking system changes;
  • Our information-handling practices change; or
  • Legal or regulatory requirements change.

The updated policy will be published on this page with a revised “Last Updated” date.

23. Contact Us

For privacy questions, requests, or complaints, contact:

SportE Indoor Arena
Kadawatha, Sri Lanka 11850

Telephone: +94 71 657 5424
Email: info@sporteindoor.com
Website: sporteindoor.com

Please do not submit detailed medical information through a general contact form unless it is specifically designed as a secure medical form.

Website forms, emails, and social-media messages should not be used for medical emergencies.